Child Safety Policy

Effective Date: December 9, 2024

At EduLand, the safety of our users is our highest priority. We have zero tolerance for child sexual abuse and exploitation (CSAE) and maintain strict policies and procedures to prevent, detect, and respond to any violations.

Our Commitment

EduLand is committed to:

  • Preventing child sexual abuse material (CSAM) and exploitation on our platform
  • Detecting violations through proactive monitoring and user reports
  • Responding swiftly to remove illegal content and ban perpetrators
  • Reporting violations to the National Center for Missing & Exploited Children (NCMEC) and relevant authorities
  • Cooperating fully with law enforcement investigations

Age Requirements and Verification

Minimum Age

  • EduLand is intended for users 16 years of age or older
  • Users under 16 are strictly prohibited from using the service
  • We verify student status during account registration

Age Verification

  • Users must provide valid student credentials
  • We cross-reference registration information
  • Suspicious accounts are flagged for manual review
  • Age misrepresentation results in immediate account termination

Zero Tolerance Policy

We maintain ZERO TOLERANCE for:

🚫 Child Sexual Abuse Material (CSAM)

  • Any images, videos, or content depicting minors in sexual situations
  • Digitally created, AI-generated, or manipulated content depicting minors
  • Content that sexualizes children in any form

🚫 Child Exploitation

  • Grooming behavior or predatory conduct toward minors
  • Solicitation of sexual content from anyone under 18
  • Facilitation of child trafficking or exploitation
  • Inappropriate sexual communication with minors

🚫 Related Violations

  • Distribution or promotion of CSAM
  • Links to external sites hosting CSAM
  • Coded language or symbols associated with child exploitation
  • Any content that endangers child safety

Consequences: Immediate permanent ban + report to law enforcement

Detection and Prevention Systems

Automated Detection

  • PhotoDNA technology to detect known CSAM
  • AI-powered content scanning for suspicious imagery
  • Behavioral analysis to identify grooming patterns
  • Real-time monitoring of flagged accounts

Human Moderation

  • Trained moderation team reviews reported content within 4 hours
  • 24/7 availability for urgent child safety reports
  • Escalation procedures for suspected CSAM
  • Regular audits of moderation decisions

Proactive Measures

  • Content filters prevent sharing of inappropriate material
  • Age-gated features restrict interactions
  • Suspicious activity triggers automatic account suspension
  • Pattern detection identifies repeat offenders across accounts

Reporting Mechanisms

In-App Reporting

Users can report child safety concerns through:

  1. Message Reports

    • Long-press any message → "Report" → "Child Safety Concern"
    • Immediate escalation to safety team

  2. Profile Reports

    • User profile → Three dots → "Report" → Select violation type
    • Includes options for "Inappropriate content with minors" and "Grooming behavior"

  3. Content Reports

    • Marketplace listings, event posts, profile pictures
    • "Report" button with child safety options

Direct Contact

For urgent child safety concerns, contact us immediately:

  • Email: [email protected]
  • Subject line: "URGENT: Child Safety Report"
  • Response time: Within 1 hour for child safety reports

Anonymous Reporting

  • All reports are confidential
  • Reporter identity protected
  • No retaliation against good-faith reporters

Response Procedures

Immediate Actions (Within 1 Hour)

  1. Content Removal - Illegal content removed immediately
  2. Account Suspension - Violating accounts suspended pending investigation
  3. Evidence Preservation - All relevant data preserved for law enforcement
  4. User Protection - Victim accounts protected, reporters notified

Investigation (Within 24 Hours)

  1. Full Review - Trained specialists review all evidence
  2. Context Analysis - Determine severity and intent
  3. Pattern Check - Identify related accounts or violations
  4. Legal Assessment - Determine if law enforcement notification required

Permanent Actions

  1. Account Termination - Permanent ban with no appeal option
  2. Device/IP Ban - Prevent account recreation
  3. NCMEC Report - File CyberTipline report (required by U.S. law)
  4. Law Enforcement Notification - Report to local authorities when applicable
  5. Evidence Sharing - Full cooperation with investigations

Law Enforcement Cooperation

Legal Obligations

EduLand complies with all applicable laws, including:

  • 18 U.S.C. § 2258A (U.S.) - Mandatory CSAM reporting
  • COPPA (Children's Online Privacy Protection Act)
  • GDPR Article 6(1)(f) - Processing for child safety purposes
  • National laws in all jurisdictions where we operate

Reporting to Authorities

National Center for Missing & Exploited Children (NCMEC)

  • All CSAM findings reported via CyberTipline
  • Reports include: user information, content, timestamps, IP addresses
  • We respond to NCMEC inquiries within 24 hours

Local Law Enforcement

  • Violations reported to relevant local authorities
  • Full cooperation with investigations
  • Emergency disclosures when child safety is at immediate risk

International Cooperation

  • Reports to INHOPE (International Association of Internet Hotlines)
  • Collaboration with Interpol for cross-border cases
  • Compliance with mutual legal assistance treaties (MLATs)

Emergency Disclosures

We may disclose user information without a warrant when:

  • There is imminent danger to a child
  • Law enforcement requests information for an active child safety investigation
  • Immediate action is necessary to prevent harm

User Education

Safety Resources

  • In-app safety center with tips for recognizing grooming
  • Educational content about reporting suspicious behavior
  • Links to child safety organizations (NCMEC, Thorn, IWF)

Parental Guidance

  • Parents can contact us at [email protected] for concerns
  • We provide information about their child's account activity (with legal verification)
  • Resources for discussing online safety with teens

Community Awareness

  • Regular reminders about reporting mechanisms
  • Transparency reports published annually
  • Community guidelines prominently displayed

Technology Partnerships

We partner with leading child safety organizations:

  • National Center for Missing & Exploited Children (NCMEC) - CyberTipline reporting
  • Thorn - Technology to combat child exploitation
  • Internet Watch Foundation (IWF) - CSAM URL blacklist
  • PhotoDNA - Microsoft technology for CSAM detection
  • Tech Coalition - Industry collaboration on child safety

Staff Training

All EduLand employees and contractors undergo:

  • Mandatory child safety training upon hire
  • Annual refresher courses on CSAE policies
  • Legal compliance training on reporting obligations
  • Trauma-informed moderation practices for reviewing sensitive content
  • Background checks for moderation team members

Transparency and Accountability

Public Reporting

We publish an annual Transparency Report including:

  • Number of CSAM reports filed
  • Account terminations for child safety violations
  • Response times and removal rates
  • Collaboration with law enforcement

Independent Audits

  • Third-party audits of child safety practices
  • Regular reviews of detection systems
  • Compliance assessments by legal experts

Continuous Improvement

  • Regular updates to detection technology
  • Feedback loops with safety organizations
  • Policy reviews based on emerging threats

Regional Compliance

United States

  • Compliance with 18 U.S.C. § 2258A (CSAM reporting)
  • Cooperation with FBI and DOJ investigations
  • Reports to NCMEC CyberTipline

European Union

  • Compliance with GDPR while prioritizing child safety
  • Reports to INHOPE member hotlines
  • Cooperation with Europol

Turkey

  • Compliance with Turkish child protection laws
  • Reports to BTK (Information and Communication Technologies Authority)
  • Cooperation with Turkish law enforcement

Other Jurisdictions

  • Compliance with local laws in all operating regions
  • Reports to relevant national authorities
  • Cooperation with international law enforcement via Interpol

Contact Information

Child Safety Team

  • Email: [email protected]
  • Response Time: Within 1 hour for urgent reports
  • Available: 24/7 for emergency child safety concerns

General Support

Law Enforcement Inquiries

  • Email: [email protected]
  • Phone: Available upon official request
  • Emergency Line: Provided to verified law enforcement

Parents and Guardians

Reporting to NCMEC

If you believe a child is in immediate danger, call:

  • United States: 1-800-THE-LOST (1-800-843-5678)
  • CyberTipline: www.cybertipline.org
  • Emergency: 911 (U.S.) or local emergency services

Policy Updates

This Child Safety Policy may be updated to reflect:

  • Changes in applicable laws
  • New technology or detection methods
  • Feedback from safety organizations
  • Emerging threats to child safety

Last Updated: December 9, 2024

Users will be notified of material changes via in-app notification and email.

Legal Disclaimer

This policy does not create any contractual rights or obligations beyond those stated in our Terms of Service. EduLand reserves the right to take any action necessary to protect children and comply with applicable laws, including actions not explicitly stated in this policy.

EduLand's commitment to child safety is unwavering. We will continue to invest in technology, training, and partnerships to ensure our platform remains a safe space for students.

For questions about this policy, contact us at [email protected]

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